Create Tasks/Issues based on labels

Question

Hi Team, Im trying to setup automation that creates a task/issue based on the labels used in the original Issue that was created. Im getting no errors in the logs... but no expected result.

Automation 1 - Create new ticket "TicketType1" (easy, this work fine)

Automation 2

WHEN: Issue Create

IF Issue Type = "TicketType1"

CONDITION labels contains any of "label1"

THEN create new request

Any ideas what im doing wrong here?

Cheers

Dan Snell_pa6wpe · Answer

Nope, nothing in the Audit log for the rule.

I managed to get the rule to work if I changed the trigger to "When Value changes" (as per the link you shared with me) so I could get the rule to trigger the rule if I removed, then added label "Label1".. but I want the rule to trigger on issue creation.

Nicolas Grossi · Answer

@Dan Snell You still have no error logs ?

Nicolas

Dan Snell_pa6wpe · Answer

Thanks @Nicolas Grossi , ive tried that one too. Still cant get the rule to work.

Im using JSM Cloud if that makes any difference.