I'm trying to add a user and getting an error:
Could not add users
Something went wrong when adding users to your site.'
Step-by-step: Settings > User management > Enter email address
I contacted support and they said it could be related to the license (I just went from paid to free).
It's been 3 weeks, but there's no reply, does anyone know if there's anything that can be done to solve this?
@ildar khakimov I hope you entered all the information required to create the new user, If yes then the reason might be license please check if the license expired. Click on Setting > Applications > Versions&licenses if that is the case update your license and try adding the user again.
Hope this helps!!
I'm having the same problem. Free license for Jira cloud. I don't see anything on the Pricing page about the free plan "expiring" nor have I received any notification about an expiring license. And yet...
Whenever I try to add a user, I get the following message:
In case it's relevant, I have cleared browser chache, closed browser, restarted computer, etc.
How can we test Jira as a team if we cannot add users?
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