Could I use JIRA Service Desk customer portal as a value of "Issue tracker" field in add-on listing?

I would like to migrate to JIRA Service Desk for handling customers feedback on plugins (now I am using JIRA Software as an touch point).


Could I use a link to JIRA Service Desk customer portal instead of JIRA Software project?

issue_tracker.png

2 answers

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Hey Nikolai

I think you have much more easier way to do it.

Check Customer Case addon for JIRA.

Regards.

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Gerry Tan Atlassian Team Aug 24, 2016

Yes you can link them directly to a JSD form (eg: https://myorg.atlassian.net/servicedesk/customer/portal/1/create/2) but your user will need to register / login first.

Another popular approach is to use JIRA issue collector (works for both JSD and JIRA Software projects): https://confluence.atlassian.com/display/AdminJIRACloud/Using+the+issue+collector

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