Could I set up a kanban board on JIRA Service Desk?


4 answers

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Accepted answer

Hello, Yes, you can. When creating a board (Menu board > View all boards > Create board) make sure to select the option "Create Board from an existing project" and select your Service Desk project. After that, to add the board into the service desk view, you can "Add a link" on the "Project Shortcut".

Did you have JIRA Software, right?


Thanks! Yeah, I have it.

But service requests are not automagically added to sprints.

for some reason new requests are not showing up in the "To Do" column.

Any thoughts?

Screen Shot 2017-11-05 at 08.06.27.pngHi @Lameck Oliveira,


what would this mean?

Hi all!

Where is the "Add a link" on the "Project Shortcut"?

I can't understand last step.

I followed the instructions above but my list of existing Projects does not include Service Desk projects just Jira. I am signed in as admin to both and the authentication is using LDAP.  I also have the applications (jira & servicedesk) linked , is there anything else I need to do

Same problem here! The query shows the tickets but not the board.

Just noticed the had a sub filter (jira default) set on the board. Remove it and the incidents show up.... just love how these new features mess up things.

We are using a number of projects to manage incoming support as well as development tasks as they are identified and would like to organize using a board.

I cannot find the option to create a board anywhere in my instance.

I am using JIRA Service Desk, but do not have JIRA Software.

Is it possible to configure a board to organize issues as they are coming into projects from the Service Desk portal or email submission? We've also set up a generic intake project that we were thinking of configuring for some issues that the user was unsure where to assign the issue.


Thank you for your assistance


Boards are not available in JSD standalone, you need to have Jira Software installed as well.

While its possible your users will require JIRA software permissions to view boards. 

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