Hello, Yes, you can. When creating a board (Menu board > View all boards > Create board) make sure to select the option "Create Board from an existing project" and select your Service Desk project. After that, to add the board into the service desk view, you can "Add a link" on the "Project Shortcut".
Did you have JIRA Software, right?
I followed the instructions above but my list of existing Projects does not include Service Desk projects just Jira. I am signed in as admin to both and the authentication is using LDAP. I also have the applications (jira & servicedesk) linked , is there anything else I need to do
Jira Service Desk does not actually have Kanban/Scrum boards, but you can configure a kanban/scrum board to show service desk tickets. But please note, it has some restrictions, will not work as software projects do. You also need to have Jira Software for it.
Since Service Desk does not contain boards, this isn't exactly how it was designed for Agents to work on issues. You can still do it following the steps below, however, to have these users each using Service Desk and a Kanban board, each user will have a license for both applications (Jira Software and Jira Service Desk). With Service Desk Agents are typically more focused on using queues.
To create a board with service desk projects, please follow the steps below:
After that, to add the board to the service desk view, you can "Add a link" on the "Project Shortcut".
Also, please refer to the following documentation, where it recommends other solutions:
JIRA Service Desk (JSD) does not ship with a boards function, as it's unusual to manage service requests in this way. But, if you also buy JIRA Software, you can get Kanban board functionality and apply it to JIRA Service Desk projects.
We are using a number of projects to manage incoming support as well as development tasks as they are identified and would like to organize using a board.
I cannot find the option to create a board anywhere in my instance.
I am using JIRA Service Desk, but do not have JIRA Software.
Is it possible to configure a board to organize issues as they are coming into projects from the Service Desk portal or email submission? We've also set up a generic intake project that we were thinking of configuring for some issues that the user was unsure where to assign the issue.
Thank you for your assistance
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events