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Could I back to free version after trial period?



I used trial version of Jira, after trial period and my Jira service is suspended, I think we just need to use the free version instead of the standard for this time.
Can I back to free version from standard version?
(Users number is under 10 users)

4 answers

3 accepted

1 vote
Answer accepted
Daniel Ebers Community Leader Feb 11, 2021

Hi @Duy Vo

I experienced the same this morning but solution is very easy.

When you go to >> Site Settings >> Product Access

You will likely see more users present than allowed in "Jira Service Management Free" - this is 3 agents.

I had 5 users in it and corrected (reduced) it to 2 users, looks like this:



When you go to >> Manage Subscriptions >> Jira Service management it will list 2 agents (for my example) and changing to Free can be scheduled now.

Please note there are some warning as for losing features for example - thus is due to a planned switched to "Free" where not all features are included.


0 votes
Answer accepted
Support I'm New Here Jul 05, 2021



>Manage Subscription.

> Follow the screenshots attached.


0 votes
Answer accepted
Mikael Sandberg Community Leader Feb 10, 2021

Yes, just go to, under Manage subscription you can change the plan you are on.



Thanks Mikael.

I went to subscription page, but I don't see plan changing option for inactive item


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