I used trial version of Jira, after trial period and my Jira service is suspended, I think we just need to use the free version instead of the standard for this time.
Can I back to free version from standard version?
(Users number is under 10 users)
Hi @Duy Vo
I experienced the same this morning but solution is very easy.
When you go to admin.atlassian.com >> Site Settings >> Product Access
You will likely see more users present than allowed in "Jira Service Management Free" - this is 3 agents.
I had 5 users in it and corrected (reduced) it to 2 users, looks like this:
When you go to admin.atlassian.com >> Manage Subscriptions >> Jira Service management it will list 2 agents (for my example) and changing to Free can be scheduled now.
Please note there are some warning as for losing features for example - thus is due to a planned switched to "Free" where not all features are included.
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