Contents from E-Mail Request won't show in the costumer portal

Hi guys,

when I create a request via E-Mail, the contents of the description field won't show in the costumer portal in the "My Requests" section. 

If I'm not mistaken, the subject of the mail equals the content of the summary field and the body the description field, right?

If I open the request from the agents view via the Service Desk directly, I can see everything. Furthermore creating an issue using the same issue type works perfectly fine.

The screen associated with the project/request-type also has the the reqired fields. Also we are using our own mail-handler.

Best regards, Thomas.

 

1 answer

0 votes
Andy Brook Community Champion Jul 07, 2017

Also we are using our own mail-handler.

Thats why. To rephrase your problem, I think you're saying that issues you have created through your email handler are not listed in the JSD My Requests view.  The cause is that you have not populated the required Customer Request Type.

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