Connect SFDC account name with Jira custom field

Yuliia Vyborova
Contributor
October 22, 2024

Hello! We have Connector for Salesforce and Jira. I need to set sync between Account name and Jira custom field to populate records from SFDC to Jira. This sync should not rely on Case associated to Jira ticket but work separately. For all Jira issues created we need to get list of active customers populated into Jira drop-down field. How can configure that?

on a screenshot I tried to add Entity mapping for Account object but it doesn't appear in the list.

Screenshot 2024-10-22 at 3.39.36 PM.png

1 answer

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Marc - Devoteam
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October 22, 2024

Hi @Yuliia Vyborova 

Are you using a 3rd party marketplace app for this?

If you do, reach out to their support or check the apps documentation.

If there is no 3rd party app used, can you share more details on the connection and the field configuration?

Yuliia Vyborova
Contributor
October 22, 2024

Yes, I use Connector Salesforce & Jira app. Will reach out to vendor then. thanks!

Like Marc - Devoteam likes this

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