Comment 'viewable by' - cannot see my group?

So, I am almost there with this project but one thing is bugging me.

I have added a group with just one member, this being the 4th group I have created in Jira.

On a transition, under the comment box is the dropdown 'Viewable by....' - I can only see 3 groups there, not the new one I have created.

I cannot see anything in the permissions scheme which might affect this but I may be missing something?

I have reindexed.

Thanks in advance.


4 answers

can check Comment visibility option value on general settings, it should be Groups & Project Roles has selected.

check this doc

I have a similar problem.  I have created a new Project Role and in the Project, assigned a person to the role, but I still cannot see any more than 3 Project Roles in the Comments "Viewable by...".  The 3 roles are "Adminstrators", "Developers", "Users".  Not any of the ones we added.  My configuration in System | Options | Comment Visibility is "Project Roles Only".  So I should see all of the project roles right?

Hello @Barb O'Connell


I have the same issue here.

First i thought it coule be because the role i created did not have the "Browse Project" permission, but even after changing that I still cannot see that role in the drop down.

I wonder if anything needs to be configured in the jira config file for this, but even after an intense search I could not find an answer to this...

Any expert?

Hi @Mirco Fabris, I did solve this problem by adding Global Role called "Project Members" for the purpose of using in comment restrictions "Viewable by...".   In version 6.4.x, go to System | Security | Roles (so not at the project role level, it's global).  Then of course, populate it at the project level with users and it will be available in the Viewable by dropdown to those project users in the group only.  Let me know if you have further questions.

Hi @Barb O'Connell


thank you for the answer

I have this issue on JIRA 7.2; in JIRA 7.2 you are forced to create a role as global before it can apply to a project (so the steps you followed are mandatory in 7.2 and I needed to do them in order to have the role available on the project; still, they do not appear in the drop down)

Your answer does not solve my problem but it somewhat helps, as I understand the problem must be somewhere else :)

therefore thanks a lot, and have a nice thursday !

If anybody else have any other suggestion, thanks in advance



I found an answer to this: after JIRA 7, there is a sort of bug for which the admin is not considered super-user for what concerns roles (


Basically: if you want to find a certain role or group in the drop-down where you chose to whom to restrict comments, you need to be member of all those roles or groups. Being admin is not enough.


tried and it works, case closed :)


Suggest an answer

Log in or Sign up to answer
Community showcase
Published 16 hours ago in Jira

How you can achieve compact and easy-to-maintain workflows in your JIRA( Server)

This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...

154 views 0 0
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you