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Comment shows anonymous user

Ganga Bopaiah
Ganga Bopaiah February 20, 2017

My comment section at the bottom of an issue says " Anonymous added a comment - 2 hours ago"

Under the activity tab it says Anonymous commented. How do I know who commented?

image2017-2-21 11:4:30.png
image2017-2-21 11:5:17.png

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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February 21, 2017

You don't.  Anonymous means that the system could not identify a user.

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Ganga Bopaiah
Ganga Bopaiah March 5, 2017

so how do you prevent it? i don't want this happening to my future issues. This is important in few projects of mine when the transition is an approval and it becomes important to see who approved the ticket.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
March 6, 2017

Change the mail handler so that it does not create email from accounts it does not know.  I'd also try making "reporter" a mandatory field in the project (that might be easier)

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