Comment shows anonymous user

[Ganga Bopaiah]

My comment section at the bottom of an issue says " Anonymous added a comment - 2 hours ago"

Under the activity tab it says Anonymous commented. How do I know who commented?

image2017-2-21 11:4:30.png
image2017-2-21 11:5:17.png

image2017-2-21 11:4:30.png

image2017-2-21 11:5:17.png

[Nic Brough -Adaptavist- · Accepted solution]

You don't.  Anonymous means that the system could not identify a user.

[Ganga Bopaiah]

so how do you prevent it? i don't want this happening to my future issues. This is important in few projects of mine when the transition is an approval and it becomes important to see who approved the ticket.

[Nic Brough -Adaptavist-]

Change the mail handler so that it does not create email from accounts it does not know.  I'd also try making "reporter" a mandatory field in the project (that might be easier)