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Comment shows anonymous user

Ganga Bopaiah Feb 20, 2017

My comment section at the bottom of an issue says " Anonymous added a comment - 2 hours ago"

Under the activity tab it says Anonymous commented. How do I know who commented?

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1 answer

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Nic Brough [Adaptavist] Community Leader Feb 21, 2017

You don't.  Anonymous means that the system could not identify a user.

Ganga Bopaiah Mar 05, 2017

so how do you prevent it? i don't want this happening to my future issues. This is important in few projects of mine when the transition is an approval and it becomes important to see who approved the ticket.

Nic Brough [Adaptavist] Community Leader Mar 06, 2017

Change the mail handler so that it does not create email from accounts it does not know.  I'd also try making "reporter" a mandatory field in the project (that might be easier)

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