We want to do a bulk transition and at the same time write the a comment on all of issues like, the reason for dropping the user stories. In that particular transition I made the comment field as a mandatory condition, but the screen doesn't pop-up in order to enter the comment and the transition fails because it's a mandatody field.
Do you know any way of doing this? The comment must be entered each time, it an not be a generic automated text.
Making the field mandatory will not display it, you need to either add a screen to the workflow transition or to populate the field through the transition itself by pressing Edit and then choosing which screen to display.
Also from what you are saying this sounds like it would be better to use resolution instead of comments as that is Jiras way of stating what happened when completing an issue. Just add new resolutions that comply with what is happening. Resolution can also easily be added directly into the workflow transition.
You can easily add such explanations by customizing the available resolutions but anyway to your original question.
I reread your question and the issue i guess is related to the screen not showing in the bulk transition, have you created it yourself and does it contain any other field than the comment field? If it does not have it try to add some of the standard fields as well such as assignee.
If the screen does not display then you are going to get an error with a failed transition.
You can also try to do it in two steps first bulk edit and change the comment then bulk transition.
Although i still think it is much easier to have a transition that automatically adds your specific resolution since you are standardizing the response anyway ;-)
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