Closed projects do not have a Resolved date. How can this be populated when it was closed

We have quite a few projects that are closed but have no Resolved date.

How can this be populated with the last update date or when it was closed?

 

The only way we can really put a resolved date is to re-open and close it again. But this populates it with the incorrect Resolved date(being present time). We need the retro date.

 

Thanks, V

3 answers

1 accepted

You have multiple options here and you need to decide:

  • If you need the "Date Closed" populated when a user transition the ticket to a "Close" status, you can either put a post-function for auto populating it (good) or put the "Date Closed" field in the transition screen and have it pre-populated (bad). You may also add it in the "Edit" screen if you wish to update it anytime.
  • Alternatively, just update the Resolution field (just like what JIRA what you want to do) in the Close transition. Just like the first option above, put the "Resolution" field in the "Close" transition screen or add it in the "Edit Screen" as well.
0 votes

Projects do not have a "resolved date" - could you explain what you mean by that?

I'm sorry. I missed type. I meant the actual Key or Issues. There are a lot of issues that are closed without the Resolved Date.

Ok. Do these issues have a resolution set?

it looks like these issues have a "Unresolved" as a resolution. So which explains why the dates are not in.

The dilemma here is, how can we report of the Close status and included a Date Field on when it was closed? Because the "Date Closed" field doesn't return any data either.

Resolved Date on JIRA issues will be populated when an issue's Resolution Field has been populated. Note that it does not care what status is it on (even if it's in CLOSE status), as long as the "Resolution" field does not have a value, JIRA will not consider them as closed.

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