We have quite a few projects that are closed but have no Resolved date.
How can this be populated with the last update date or when it was closed?
The only way we can really put a resolved date is to re-open and close it again. But this populates it with the incorrect Resolved date(being present time). We need the retro date.
You have multiple options here and you need to decide:
it looks like these issues have a "Unresolved" as a resolution. So which explains why the dates are not in.
The dilemma here is, how can we report of the Close status and included a Date Field on when it was closed? Because the "Date Closed" field doesn't return any data either.
Resolved Date on JIRA issues will be populated when an issue's Resolution Field has been populated. Note that it does not care what status is it on (even if it's in CLOSE status), as long as the "Resolution" field does not have a value, JIRA will not consider them as closed.
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