Closed issue shows up in "Open Issues"

I am using Jira cloud.

 

I have opened my project page, and selected to view Open Issues.

 

As can be seen in the below screenshot, an issue which is marked Closed is showing up.

 

jira-open-issues.png

Why is this closed issue showing up?

How can I close the issue, thereby preventing it from showing up in the Open issues page?

 

1 answer

1 accepted

1 vote
Alexey Matveev Community Champion Dec 15, 2017

Hello,

You need to set the Resolution field for the issues. Kindly read a similair question and the answers

https://community.atlassian.com/t5/Jira-questions/Done-issues-aren-t-shown-as-crossed-out/qaq-p/687203

@Alexey Matveev thanks for the quick reply!

 

How do I set a resolution?

 

I changed the status to Done, but can't set a resolution.

Alexey Matveev Community Champion Dec 15, 2017

You need either

1. Set a screen with the resolution field for  the transition to the status Done. Then when you transition to the Done status you can choose resolution.

2. Add the Update Issue Field post function to the transition to the Done status and update there the resolution field to the required resolution.

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