Closed issue shows up in "Open Issues"

I am using Jira cloud.

 

I have opened my project page, and selected to view Open Issues.

 

As can be seen in the below screenshot, an issue which is marked Closed is showing up.

 

jira-open-issues.png

Why is this closed issue showing up?

How can I close the issue, thereby preventing it from showing up in the Open issues page?

 

1 answer

1 accepted

1 vote
Accepted answer

Hello,

You need to set the Resolution field for the issues. Kindly read a similair question and the answers

https://community.atlassian.com/t5/Jira-questions/Done-issues-aren-t-shown-as-crossed-out/qaq-p/687203

@Alexey Matveev [cPrime] thanks for the quick reply!

 

How do I set a resolution?

 

I changed the status to Done, but can't set a resolution.

You need either

1. Set a screen with the resolution field for  the transition to the status Done. Then when you transition to the Done status you can choose resolution.

2. Add the Update Issue Field post function to the transition to the Done status and update there the resolution field to the required resolution.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,656 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you