Done issues aren't shown as crossed out

The issues with status "Done" and value "Done" aren't showing up on the board as crossed out. Any ideas what is wrong?

2 answers

2 votes
Ivan Tovbin Community Champion Dec 11, 2017

Hi Margarita,

The issue gets crossed out when a resolution is set for that issue (issue's 'Resolution' field is not empty). That said can you make sure that your issues with "Done" status have a resolution?

Cheers.

Hi Ivan,

Thank you for help. How would I check that?

 

 

- Rita

The issues are in 'Done" column and the "Done" column transition value configured as done. I don't know what is wrong still

Ivan Tovbin Community Champion Dec 11, 2017

Try this JQL:

status = "Done" and resolution is empty

This will return a list of issues with the "Done" status but no resolution set.

Ivan,

The issues that are labeled as Done, have resolution as unresolved

"labelled as done" is irrelevant to the strike-out function.

An issue's display will take on the strike-out (in many places) when the resolution is set to a value.  When the resolution says "unresolved", it is a display for us telling us "the field is empty", and it won't get struck out.

An issue's status, what column it is in on a board, whatever your "labelled as done" means, and so-on do not matter.  The strike out happens when the resolution is filled.

Ivan Tovbin Community Champion Dec 11, 2017

Hi Margarita,

Now that you you know what issues have the status "Done" and no resolution ("unresolved" means that no resolution is set) all you need to do is set a resolution to strike these issues out on your board. 

You need to move the issues through a transition that sets the resolution (either with a post-function, or by having a screen with the resolution on it)

A typical way to do that is to temporarily add a transition back to the current status to your workflow.  You could also edit it into the issues, if you are *very* careful to only try this when you know your users won't be active.

I set the post function resolution to Done. It didn't help. the issues are in the Done' column and followed the transition as designed in the workflow but the resolution is still unresolved.

Have you pushed the issues through it?

Bear in mind the strike out only appears in some places too, prmimarily where the "done" type status can't be assumed.

Thank you everyone for your help!

I contacted attlassian and below solved the issue:

"In your situation, I would recommend performing a Bulk Edit of the Resolution field for all of your tickets in the “Done” Status. You can perform that bulk edit to set the Resolution field from “Unresolved” to “Done”."

That's what I was getting at with

"You could also edit it into the issues, if you are *very* careful to only try this when you know your users won't be active."

The problem with that approach is that you have to put the resolution on the "edit" screen.  But you must never put the resolution on the edit screen because it will cause all edits to resolve your issues.  So you have to put it on-screen temporarily, while none of your users are active.

Thank you, Nic, I just wasn't sure on how exactly to do it, but now it makes it all clear.

Yes, sorry, I should have expanded on that before!

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