Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,465,321
Community Members
 
Community Events
176
Community Groups

Clone ticket from JSM to jira service

Edgar Pusklevic
Edgar Pusklevic Dec 14, 2022

Hi all !
I have Jira service management linket to Jira server , it is possible do automation like this: when ticket is created in jira service manager , clone this ticket to jira service to specific project ?

Answer
Watch
Like Be the first to like this
78 views

2 answers

0 votes
Edgar Pusklevic
Edgar Pusklevic Dec 21, 2022

Any ideas how do automation from Jira service management to Jira software ?

Reply
0 votes
Tansu Akdeniz
Tansu Akdeniz Community Leader Dec 14, 2022

Hi @Edgar Pusklevic 

Go to Project settings -> Automation page and create new rule to create issue and link to existing one.

Sample:

autoo.png

View More Comments
Edgar Pusklevic
Edgar Pusklevic Dec 14, 2022

Hi Tansu , but I want create new ticket with same information but in Jira Software.
I'm creating a new task in Jira service menagement and then automation must clone all info but in Jira Software :)

Like
Tansu Akdeniz
Tansu Akdeniz Community Leader Dec 14, 2022

Automation will work. Just choose the destination (Jira Software) project and copy desired fields in this section. 

Ekran Resmi 2022-12-14 16.36.23.png

ps: You can also use Clone issue action.

Like
Edgar Pusklevic
Edgar Pusklevic Dec 14, 2022

I click on Project - I can see only projects from Jira service management , I'm unable to see project from Jira Software that is the issue :)

Like
Tansu Akdeniz
Tansu Akdeniz Community Leader Dec 14, 2022

Can you see and create issue in that software project?

Like
Edgar Pusklevic
Edgar Pusklevic Dec 14, 2022

yes , in both apps I'm an admin. so the thing is that I need link whole project , now when I'm linkink just ticket , I see him in Service management , but not all tasks what are in that project.

Like
Edgar Pusklevic
Edgar Pusklevic Dec 21, 2022

I see only project what is in Jira service management , don't see project in Jira software Automation.jpg

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events

See all events