Clone ticket from JSM to jira service

[Edgar Pusklevic]

Hi all !
I have Jira service management linket to Jira server , it is possible do automation like this: when ticket is created in jira service manager , clone this ticket to jira service to specific project ?

[Edgar Pusklevic]

Any ideas how do automation from Jira service management to Jira software ?

[Tansu Akdeniz]

Hi @Edgar Pusklevic 

Go to Project settings -> Automation page and create new rule to create issue and link to existing one.

Sample:

[Edgar Pusklevic]

Hi Tansu , but I want create new ticket with same information but in Jira Software.
I'm creating a new task in Jira service menagement and then automation must clone all info but in Jira Software :)

[Tansu Akdeniz]

Automation will work. Just choose the destination (Jira Software) project and copy desired fields in this section. 

ps: You can also use Clone issue action.

[Edgar Pusklevic]

I click on Project - I can see only projects from Jira service management , I'm unable to see project from Jira Software that is the issue :)

[Tansu Akdeniz]

Can you see and create issue in that software project?

[Edgar Pusklevic]

yes , in both apps I'm an admin. so the thing is that I need link whole project , now when I'm linkink just ticket , I see him in Service management , but not all tasks what are in that project.

[Edgar Pusklevic]

I see only project what is in Jira service management , don't see project in Jira software