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Clone ticket from JSM to jira service

Hi all !
I have Jira service management linket to Jira server , it is possible do automation like this: when ticket is created in jira service manager , clone this ticket to jira service to specific project ?

2 answers

Any ideas how do automation from Jira service management to Jira software ?

0 votes
Tansu Akdeniz Community Leader Dec 14, 2022

Hi @Edgar Pusklevic 

Go to Project settings -> Automation page and create new rule to create issue and link to existing one.

Sample:

autoo.png

Hi Tansu , but I want create new ticket with same information but in Jira Software.
I'm creating a new task in Jira service menagement and then automation must clone all info but in Jira Software :)

Tansu Akdeniz Community Leader Dec 14, 2022

Automation will work. Just choose the destination (Jira Software) project and copy desired fields in this section. 

Ekran Resmi 2022-12-14 16.36.23.png

ps: You can also use Clone issue action.

I click on Project - I can see only projects from Jira service management , I'm unable to see project from Jira Software that is the issue :)

Tansu Akdeniz Community Leader Dec 14, 2022

Can you see and create issue in that software project?

yes , in both apps I'm an admin. so the thing is that I need link whole project , now when I'm linkink just ticket , I see him in Service management , but not all tasks what are in that project.

I see only project what is in Jira service management , don't see project in Jira software Automation.jpg

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