Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Client user can see, and add, internal notes

We found out recently that a client user of our JSM product can read and add internal comments intended for our team only.

The user needs to be able to see all tickets for their company (they can), whether they created them or not, but should NOT be able to read or create internal comments. In this screenshot, you can see that the user created the original ticket, and was able to add an internal note. He should be able to reply to the previous comment, but only publicly.


Internal Comment.jpg


1 answer

0 votes
Jack Community Leader Jun 15, 2021

I think this is JSM not JSW. Can you confirm? 

In JSM if the user has a license to access the application then they will see internal and public comments. The only way to hide internal comments from a user is if that user is a customer do you not have access to the application as an agent does. 

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you