Child Issues not displayed - Error: We couldn't get your child issues

[Frank Möller]

Hi, 

I have an existing Issue created in December 2024 with 4 child Issues. When I open the parent issue, the child issues are not displayed and a toast appears withe the error message "We couldn't get your child issues".

But I can open the child issues (via URL and Issue number). 

What can cause such a problem? 

Best regards

Frank 

[Walter Buggenhout]

Hi @Frank Möller and welcome to the Community!

Looks as if something is broken there. I would first of all do what the message says: refresh, wait some time to see its a temporary glitch that recovers itself, clear your browser cookies.

If you are indeed on a free plan - as you tagged your question - you are not entitled to support. But if this really remains, it looks like an error somewhere in your site. If it doesn't resolve itself, we can try to loop in someone from Atlassian to have a look.

Hope this helps!