Chart for open tickets in past

Hello,

I've searched and can see this has been asked a number of times in the past, but no answers.

I am looking to create a chart where I can view the number of open tickets there were over dates in the past.

I can't seem to get the correct data points to do this.

Can anyone help?

Thanks.

1 answer

0 votes
Sam Hall Community Champion May 05, 2017

The Created vs Resolved Issues Report is worth a look if you haven't aleady. It's not quite what you are asking for, but might give you enough similar information to show trends if that's what you want this for.

You can do JQL searches to see issue that were open/unresolved during a particular date range as mentioned on this question: https://community.atlassian.com/t5/JIRA-questions/number-of-open-tickets-on-a-date-in-the-past/qaq-p/417060

For a chart though, as far as I know, I think you'd need to look at the marketplace for add-ons or code your own.

Thank you Sam, I've used the Created vs. Resolved, but it's not what I'm looking for exactly. I've also used JQL searches, but it is giving me incorrect information (I honestly haven't been able to work out how or why).

 

Would there be an add-on or plugin that you could recommend that might help?

 

Thanks.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,849 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot