Chart for open tickets in past

Hello,

I've searched and can see this has been asked a number of times in the past, but no answers.

I am looking to create a chart where I can view the number of open tickets there were over dates in the past.

I can't seem to get the correct data points to do this.

Can anyone help?

Thanks.

1 answer

0 vote
Sam Hall Community Champion May 05, 2017

The Created vs Resolved Issues Report is worth a look if you haven't aleady. It's not quite what you are asking for, but might give you enough similar information to show trends if that's what you want this for.

You can do JQL searches to see issue that were open/unresolved during a particular date range as mentioned on this question: https://community.atlassian.com/t5/JIRA-questions/number-of-open-tickets-on-a-date-in-the-past/qaq-p/417060

For a chart though, as far as I know, I think you'd need to look at the marketplace for add-ons or code your own.

Thank you Sam, I've used the Created vs. Resolved, but it's not what I'm looking for exactly. I've also used JQL searches, but it is giving me incorrect information (I honestly haven't been able to work out how or why).

 

Would there be an add-on or plugin that you could recommend that might help?

 

Thanks.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

56 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you