Change the number of hours in business day

 

1 answer

0 votes

Hi Emma,

Judging by the tags on the question, I'm guessing your question is related to JIRA Service Desk and SLA targets. If not, this answer will be quite off-topic smile.

In your Service Desk project, go to Project Settings and select SLAs. If you look at any SLA (Time to first response in the screenshot example below), business hours are specified through calendars. If you want to change the business hours, modify the existing calendar or create a specific calendar of your own.

To do so, click Calendars (marked with the red rectangle on the left, but depending on your Service Desk version, this may be somewhere else on the screen):

Screen Shot 2016-10-23 at 13.09.55.png

Then create a calendar of your own by adding/removing days and hours in line with your requirements. You can also add non-working days.

Screen Shot 2016-10-23 at 13.11.58.png

When you're done, apply the new calendar to your SLA.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,998 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot