Change the number of hours in business day


1 answer

This widget could not be displayed.

Hi Emma,

Judging by the tags on the question, I'm guessing your question is related to JIRA Service Desk and SLA targets. If not, this answer will be quite off-topic smile.

In your Service Desk project, go to Project Settings and select SLAs. If you look at any SLA (Time to first response in the screenshot example below), business hours are specified through calendars. If you want to change the business hours, modify the existing calendar or create a specific calendar of your own.

To do so, click Calendars (marked with the red rectangle on the left, but depending on your Service Desk version, this may be somewhere else on the screen):

Screen Shot 2016-10-23 at 13.09.55.png

Then create a calendar of your own by adding/removing days and hours in line with your requirements. You can also add non-working days.

Screen Shot 2016-10-23 at 13.11.58.png

When you're done, apply the new calendar to your SLA.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

127 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you