Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,295,547
Community Members
 
Community Events
165
Community Groups

Change request type to one in another portal group

I have two portal groups (General / existing customers) for different types of service request types.  Same issue type, but different request types .

When a customer sends in an email request, the agent can change the Request Type on the ticket to the correct Request Type.  However, the request types that show up in the forms drop down box are only showing from the General portal group.  They do not allow selection of Request Types from the 'Existing customers' portal group.

I am unable to change it to a request type from the Existing Customers portal group even though they are based on the same Issue type.  So there's no need to do a 'move' because they are based on the same Issue Type

When an agent user is editing the ticket Request Type, how can they change it to a Request Type in the other portal groups other than 'General'

 

 

1 answer

1 accepted

0 votes
Answer accepted

Actually, found the issue.

It was actually a different issue type.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you