Hello,
I wonder if it is possible to change the customer's reference ID.
For example, we have a ticket system where customers can create tickets.
The customer creates a ticket and gets a reference ID: SD23. Let's say the issue is within the developer's scope, so we clone (automate) that ticket and copy it to the developer's board. After that, we would like to assign a new reference ID so the client can see comments and status from the other board.
If this is not possible, maybe there is a workaround since moving tickets to another board is not allowed by automation.
Thanks.
Hello Dextall
Welcome to our community!
Based on your description, you are cloning the issues and want a reference ID for the users.
There are a few possibilities here.
As you are using automation to clone the issue, it would also be possible to add a comment to the trigger issue with the new issue created:
Just use the smartvalue {{createdIssues}} and re-fretch issue data as per the example:
Now, "If this is not possible, maybe there is a workaround since moving tickets to another board is not allowed by automation."
I'm unsure if I understood this part correctly, but let me explain the concept of boards.
Boards are visual representations of filters if you have one board A with the filter:
project=ABC and type = Bug
The only issues that will appear on that board are the ones that match both conditions of the filter.
And you have a second board B
project=FGH and type = Bug
If you need to move the issue from Board A to Board B, you would just need to move the issue from one project to another.
That way the issue would match board B and unmatch conditions from board A.
Please let me know if that information was helpful or if I misunderstood your statement I'll be happy to assist you further.
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