Change default Jira group


We need to use a different default group when a new user is created. We have read the global permission question:

But is not clear how we should proceed with jira 7.3. We see the following options: 


Jira Administrators

Browse project

Create shared objects

Manage group filter

Bulk Change



List of users groups



1 answer


We need to automatically assign a group that doesn't use jira licenses during the creation of new users.


I see this message in the URL you sent:

Looks like we’re off the beaten track


Good it seems to work fine with the links now :-) 

In the administration > Applications > Application access in the top right you have a button to set the default user access.

This way when creating a user no application access will be checked by default but you will need to add this user manually to a group.

To be sure I understand in order to help you: why does a user need to be part of a group without application access?

Thanks for the Info, this is what we're looking for:

When a user is automatically created (first-time access), we need to assign them only access to service desk as a customer. By doing this, we can have control over the licenses we are using and reduce the manual work of moving the users from one place to another.

Is this possible?


Ok so it's all about your customers. How do you create the users login? Do you create them manually, via an Active Directory or do you enable public sign-up (see the paragraph about Jira Service Desk to know how to this)?

If you want that your customers create their own login they have to do it via the customer portal. This way they will automatically be in the "Service Desk Customers role" which does not count for a licensed user.

See documentation about managing access to your service desk and about setting up service desk users .

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