Change Email Address Error

[Nick Vadasz]

Hello,

When I am changing my email address, i receive the email confirmation and follow the link.  The link then asks me for the password but displays the new email address I have entered.  as a result it errors out saying the account does not exist.  There is no way to change the email address back the old email because it is a locked field.   Selecting to reset password produces the error that the email does not exist.

Please help!

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

You need to enter the password for the old email address, it's trying to validate that your old email address is supposed to be changing.