Categorization in JSD

We have been using Jira Software for quite sometime but just recently purchased JSD. How does your IT use/differentiate between Components, Labels, Product Categorization, and Operational Categorization?

2 answers

To categorize activities and issues it is good idea to use JIRA Service Desk Requests https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html

So what would components be used for? 

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