It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Categories and Sub-categories

Nathan Fletcher Jan 06, 2016

Hi,

I'm in the process of configuring JIRA Service Desk for the very first time and I'm unable to determine whether or not it has the facility to apply Categories and Sub-categories for requests raised.  For example, if a customer requested Office 2013 to be installed, I would like to be able to select the Category as 'Software' and then I would like to select a sub-category from a list that is driven from the category selected, in this case' Office 2013'.

I would be grateful if you could advise if this feature is available and, if not, any alternatives.

Many thanks

Nathan

 

1 answer

1 vote
Phill Fox Jan 06, 2016

You can create a cascading select as a type of custom field. Which you can then use on your Service Desk portal.

Nathan Fletcher Jan 06, 2016

Great, seems to work fine.  Thanks for your help.

Phill Fox Jan 06, 2016

Glad to be of help and able to provide the answer so quickly.

Cait Baca Oct 31, 2017

How do you do this exactly?

Nic Brough [Adaptavist] Community Leader Oct 31, 2017

As an admin, go to custom fields and add a cascading select field.  Then go to the service desk project and map the field on to the portal, like the other fields.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Software

Early Access: If you use Jenkins and Jira Software Cloud, you need to read this!

The Jira Software Cloud Team has been busy working on a simple, secure, and reliable way to integrate your build and deployment information from Jenkins with Jira Software Cloud. This means you don’t...

181 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you