It's not the same without you
Join the community to find out what other Atlassian users are discussing, debating and creating.
Hi,
I'm in the process of configuring JIRA Service Desk for the very first time and I'm unable to determine whether or not it has the facility to apply Categories and Sub-categories for requests raised. For example, if a customer requested Office 2013 to be installed, I would like to be able to select the Category as 'Software' and then I would like to select a sub-category from a list that is driven from the category selected, in this case' Office 2013'.
I would be grateful if you could advise if this feature is available and, if not, any alternatives.
Many thanks
Nathan
You can create a cascading select as a type of custom field. Which you can then use on your Service Desk portal.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
As an admin, go to custom fields and add a cascading select field. Then go to the service desk project and map the field on to the portal, like the other fields.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...
Connect with like-minded Atlassian users at free events near you!
Find a groupConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.
Start an AUGYou're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.