I'm in the process of configuring JIRA Service Desk for the very first time and I'm unable to determine whether or not it has the facility to apply Categories and Sub-categories for requests raised. For example, if a customer requested Office 2013 to be installed, I would like to be able to select the Category as 'Software' and then I would like to select a sub-category from a list that is driven from the category selected, in this case' Office 2013'.
I would be grateful if you could advise if this feature is available and, if not, any alternatives.
As an admin, go to custom fields and add a cascading select field. Then go to the service desk project and map the field on to the portal, like the other fields.
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