Categories and Sub-categories

[Nathan Fletcher]

Hi,

I'm in the process of configuring JIRA Service Desk for the very first time and I'm unable to determine whether or not it has the facility to apply Categories and Sub-categories for requests raised.  For example, if a customer requested Office 2013 to be installed, I would like to be able to select the Category as 'Software' and then I would like to select a sub-category from a list that is driven from the category selected, in this case' Office 2013'.

I would be grateful if you could advise if this feature is available and, if not, any alternatives.

Many thanks

Nathan

[Phill Fox]

You can create a cascading select as a type of custom field. Which you can then use on your Service Desk portal.

[Nathan Fletcher]

Great, seems to work fine.  Thanks for your help.

[Phill Fox]

Glad to be of help and able to provide the answer so quickly.

[Cait Baca]

How do you do this exactly?

[Nic Brough -Adaptavist-]

As an admin, go to custom fields and add a cascading select field.  Then go to the service desk project and map the field on to the portal, like the other fields.