Cascading field sub-categories not appearing

[RR]

Some service desk issues are having a problem where the sub-category for a custom field is not displaying. Both are requests that were sent in via email and i have confirmed them both to be using the same issue view, issue type, and layout. There is only 1 custom field with that name and is set to all issue types in the context for that project. 

Selecting one of the options will have only the main category appear and no option to select a sub-category. 

[Anusha A]

Hi Rob,

Thanks for your question on community. 

This requires further investigation from our end, so I have created a support ticket on your behalf. You should receive the ticket details in your email soon, allowing our experts to investigate further and provide an effective response.

Have a great day ahead. 

Regards,

Anusha A