Card colors not working on one board but works on another (in same project)

[Wendy Lok]

In the main scrum board, I set up card colors using JQL based on component values, however, the board doesn't show any card colors / lines. However, when I copy the JQL to another board in the same project, it works. Any ideas?

Thanks in advance.

-W.Lok

[Angélica Luz · Accepted solution]

Hello Wendy,

Thank you for getting in touch with Atlassian Community!
I've tried to replicate this issue on my local instance, but it works normally.
Can you please test opening the backlog page and add the components in order to check if the colors will appear?

We have some bugs related to colors on boards, can you check if some of these bugs might be related to the issue that you are facing?
- https://jira.atlassian.com/browse/JSWCLOUD-17160
- https://jira.atlassian.com/browse/JSWCLOUD-13191

If none of these bugs is related to the issue that you are facing, can you share with us the JQL that you are using? Then we can try to replicate this issue on a test instance.

Regards,
Angélica

[Wendy Lok]

Coincidentally, the card colors started to work again.

Thanks for your help.