Capture additional information when linking issues

Question

When linking an issue with an other, I have a requirement to capture additional information on the linkage, and store it on the "outgoing" record. E.g. on the record WITH the dependency.

In my head, when the linkage is made, a pop-up would appear and force the user to enter the additional information about why there is a dependency on the other record.

As the Status of the issue is not actually changing, I'm told there is no way to do this.

So, has anyone done this previously?

Henning Stoll · Answer

Yes, thats usually the 2 routes people go : a comment to remind users to add information onced a issue is linked (automation that looks for changes in linked issue field) or what i described if theres no way around making it required.

Peter Norris · Answer

Thanks so much for the quick and detailed reply, Henning.

Unfortunately that solution sounds far too intrusive to make (I'm guessing you're not surprised at this), so I'll have to come up with a workaround.

The downside here is that I cannot force the user to enter this additional information; all I can do is inform them that it's required.

Thanks again,

Pete.

Henning Stoll · Answer

Hi @Peter Norris ,

from what im getting you want to force users to provide additional information

when linking an issue to another issue. There is a way to do this but it has the drawback of not being able to change the linked issues field normally anymore and its a bit complicated. You remove the field linked issues from the edit screen and create sceeen but keep it on the view screen. now you add a workflow action (transtion from any status to itself) to this transition you add a new screen which you have to create beforehand. on this screen you put linked issues (comment is added automically) and then name the action (whatever name you prefer) for example link issues and then on the transition you add a validator and make the fields  comment and linked isuses required so that people have to leave a comment if they want to use this action(transition to itself) and since this is the only way to edit this customfield now you achieved whhat you described.

If you have further questions let me know

Best regards

Henning