Cannot view PDF attachment

[Rocky Szeto]

Cannot show all PDF attachments in each Jira ticket, but able to see thumbnails.

Checked from Chrome's developer console which lots of errors shows up.

[Sofia Goncalves · Accepted solution]

It's fixed @Rocky Szeto :)

[Rocky Szeto]

Seems still unable to view PDF documents from tickets.

[Sofia Goncalves]

I am now seeing okay and able to download. 

[Bharat Kalia]

It seems we are facing the same issue. I tried uploading a bunch of pdf and when I uploaded it, It was working fine. Now, I am seeing the above black screen and the page is not responding at all. We are able to view the thumbnails and can also download and view.

[Sofia Goncalves]

Correct. I am facing the same issue again with my teams today. 

[Dirk Bermes]

Hello,

we have the same issue here in our cloud instance it seems like the attachment preview is not possible in any browser even in Firefox mobile it did not show the preview.

For us .pdf and .xls files are not working.

However the direct download is still working and also while using the old issue view every attachment can be displayed.

[Ben Weisman]

Is Atlassian working on this?

[Dirk Bermes]

I did find a ticket for this. https://jira.atlassian.com/browse/JRACLOUD-79817 

Right now, in our instance the preview is again working I hope it stays like this.

[Sofia Goncalves]

Yes, same here. Cannot download either. We need to change to list view so we can download the file.