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Cannot view PDF attachment

Cannot show all PDF attachments in each Jira ticket, but able to see thumbnails.

Checked from Chrome's developer console which lots of errors shows up.

Screenshot 2022-09-16 at 4.22.26 PM.png

3 answers

1 accepted

0 votes
Answer accepted

It's fixed @Rocky Szeto :)

Seems still unable to view PDF documents from tickets.

I am now seeing okay and able to download. 

It seems we are facing the same issue. I tried uploading a bunch of pdf and when I uploaded it, It was working fine. Now, I am seeing the above black screen and the page is not responding at all. We are able to view the thumbnails and can also download and view.

Correct. I am facing the same issue again with my teams today. 


we have the same issue here in our cloud instance it seems like the attachment preview is not possible in any browser even in Firefox mobile it did not show the preview.

For us .pdf and .xls files are not working.

However the direct download is still working and also while using the old issue view every attachment can be displayed.

Is Atlassian working on this?

I did find a ticket for this. 

Right now, in our instance the preview is again working I hope it stays like this.

Like # people like this

Yes, same here. Cannot download either. We need to change to list view so we can download the file.

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