I am having the same problem described in the following answer, which is 2 years old:

Part of the answer says to submit a support ticket so that an engineer can fix the issue. I am going round in circles trying to find how to do this. The article also says that the fix was being deployed to the cloud service within a week of the answer being written, but ours doesn't seem to be working- we are accessing using the DVCS connector only. Can anyone shed any light on the problem, please?

2 answers

This widget could not be displayed.



DVCS Connector only allowing me to sync public repositories. What should I do to sync private repositoreis from GITHub to Jira.



This widget could not be displayed.

Hey Alison.

The dvcs connector can have multiple errors when it's not connecting to a github repo.

We need more info on what's actually going on with yours, so some error logs or print screens would be helpful.

Also you mentioned that you could not open an issue on our support site. You can do that at, remember that you'll have to have an account on it to make this!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

76 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you