Cannot unlock a locked custom fields.

I noticed a few locked custom fields in my Jira instance (Epic Colour, Epic Name, Epic Status, Epic Link, Rank, Sprint). I did all steps from here:
https://confluence.atlassian.com/display/AGILEKB/How+to+unlock+a+Locked+field

and here:
https://confluence.atlassian.com/display/AGILEKB/Deleting+Duplicated+Locked+Sprint+Customfield+for+JIRA+Agile

But after starting my Jira fields are still locked.

Do you know maybe what cause that and how to unlock it finally?

1 answer

1 accepted

Hey Escuire,

The links you have provided are not opening. If you are looking at unlocking JIRA agile fields, are you following the documentation available at https://confluence.atlassian.com/display/AGILEKB/How+to+unlock+a+Locked+field

Cheers

Bhushan

Hi Bhushan
actually this was one of the link I added. I corrected now both so you can see the other one.

Hi Escuire,

Please read the last line in the resolution provided in https://confluence.atlassian.com/display/AGILEKB/How+to+unlock+a+Locked+field

As soon as you start JIRA, these fields will be automatically locked again. Could you please tell us what you are trying to do and why you want to unlock the fields?

Thank you
Bhushan

Sorry, I should be more exact.

I was trying to delete duplicated custom fields. But some of them ware locked. I did manage already to unlocked some of them, i.e. I had 8 duplication of "Rank' and three of them were locked. I managed to unlock two of them (according to instruction in url) but the third one is still locked. And I want to identidy why exactly this one and in the end unlock it.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,087 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot