Cannot see Commits in JIRA

Hello Everybody,

Before I am going to explain the Problem, here are a few informations about which versions we are using: JIRA V6.2.5 and FishEye & Crucible 3.4.4

The Problem is that a few developers (me included) are not able to see commits on a certain ticket out of JIRA.

If you go on the "source" tab you can see a yellow notification which tells you that the Request to the crucible server failed: Received status code 401 (Authorization Required)

After clicking on the commits link in the "Developement" section, a window leads me to authenticate JIRA to read from Crucible. After logging in to Crucible and allowing the Access, nothing happens and the yellow message in the "Source" tab is still persistent. In the Crucible settings "Authorized Applications" I can see our JIRA.

Is this something I can solve without being the administrator?
The admin send me herer to ask for help. He told me that he can't fix this for me.

Any Ideas?

Thank you verry much!

2 answers

0 votes

Hello Aleksandar,

Does the user that created the application link have admin permission in both applications? The user needs the admin because he "creates" the link on both applications, and only admins can do that.

I hope this helps!

Hey Benito,

No unfortunately the user (in this case me) doesn't have admin rights.
I will bounce this back to our admin and see if this will solve the Problem.

Thanks for your answer!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

43 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you