I've got an odd one that I haven't been able to figure out. We currently serve users in China and the US and there are a few users that cannot be @mentioned in any project. Permissions are correct in terms of "Browse Users" and project/issue access.
These users can be mentioned via markdown (e.g. [~user.name] ), but no matter how we try, we can't use @. This appears to be because their names are short and duplicated (Yan Yan and Liu Liu)
Is this a known issue? Is there anything I can to make them @mentionable?
Edit - These same users are @mentionable in Confluence, but there appears to be no way to get them in Jira.
Hi @Matthew Knatz -- Welcome to the Atlassian Community!
I found this existing defect report that seems to match what you describe. Please take a look to confirm, and if so mark that it also impacts your team.
If this doesn't match, I suggest asking your instance admin to submit a support ticket to Atlassian: https://support.atlassian.com/contact/#/
Yup, sometimes the browser search works and sometimes not. I often just look directly in the public backlog, adjusting the project as needed:
@George - You just use the user's username (do I get extra points for alliteration?).
If my Jira username is mkn, you'd mention me via [~mkn] If you're using email addresses or UPNs as usernames you'd use [~email@example.com].
I should add that in our Data Center instance Jira accepts the markdown format in both visual and text render views.
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