Cannot delete a service from JIRA assets schema

Steve August 7, 2023

We have a service that is grey when you try to delete it, there are no objects yet, how do you remove it?

2 answers

1 accepted

3 votes
Answer accepted
Hakan Bahadir {Pio}
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 8, 2023

Hello,

I guess the screenshot is from Assets / Services object schema. Services in Assets are read-only. Kindly follow these steps:

1- Open your service desk project page as the project admin.

2- Select the "Services" menu on the left side.

3- Click on the "Service" you would like to remove.

4- Click on the 3 dots. You can find them on the right top.

5- Select "Delete"

 

I hope that helps. There is no rollback for the deletion. So, please be careful.

Cheers.

Hakan Bahadir {Pio}

Steve August 8, 2023

That worked, thank you!

0 votes
Dirk Ronsmans
Community Leader
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August 7, 2023

Hi @Steve ,

Would you happen to be able to provide a screenshot?

That always show a lot more than an explanation.

Steve August 7, 2023

Screenshot 2023-08-07 at 10.37.39 AM.png

david.bower
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November 30, 2023

We have the same issue, services where Admins have the 'delete' option grayed out for all services. 

Aaron
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April 29, 2024

Did anyone find a resolution for this?

Tyler Cassar May 22, 2024

I have the same issue.

Aaron
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May 22, 2024

You will need to delete them via the Service Desk that manages them. Although you can create assets under the Assets menu, you will need to access the Assets list from your SD and delete them from that screen

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