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Cannot create requests via email


I have problems with creating requests via email in Jira. There are 4 projects and for each of them a unique email address is used. Everything is set up correctly: 



But there is no info in processing logs in all 4 of these projects. What can be the reason of this problem? 


Thank ypu in advance. 

1 answer

0 votes
Tom Lister Community Leader Dec 15, 2021

Hi @Fariz Aliverdiyev 

The users sending the email need permissions to create tickets in the project - unless they are service management projects.

If you search the logs you should see permissions errors against the senders.

Set a Default Reporter in the email handler config, page 2 and see if that allow them through.


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