Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot create requests via email

Hello. 

I have problems with creating requests via email in Jira. There are 4 projects and for each of them a unique email address is used. Everything is set up correctly: 

 

Screenshot_1.png

But there is no info in processing logs in all 4 of these projects. What can be the reason of this problem? 

Screenshot_2.png

Thank ypu in advance. 

1 answer

0 votes
Tom Lister Community Leader Dec 15, 2021

Hi @Fariz Aliverdiyev 

The users sending the email need permissions to create tickets in the project - unless they are service management projects.

If you search the logs you should see permissions errors against the senders.

Set a Default Reporter in the email handler config, page 2 and see if that allow them through.

Tom

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you