Canned response permission

Jacob
Contributor
September 13, 2023

Hi,

 

I was wondering if it is possible to give service agents permission to create shared responses?

I am trying to avoid giving to many users' administrator permission.

 

Cheers,

Jacob

3 answers

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Iryna Ihnatiuk
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September 14, 2023

Hey @Jacob ,

If you're using canned responses built-in in Jira, it has no permissions settings. Only admins can create shared templates.
It can be done with Canned Responses Pro if you're willing to use applications from the marketplace. The app allows agents to create personal and group templates without admin permissions.

0 votes
James Rickards _Spark-Nel_
Contributor
November 13, 2024

Vote for this feature Request if you want this feature.

https://jira.atlassian.com/browse/JSDCLOUD-12920

0 votes
Fabio Racobaldo _Herzum_
Community Leader
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September 14, 2023

Hi @Jacob ,

if for "shared responses" you mean comment shared with customer, you need just to provide comment permission to an agent (check project roles and permission scheme).

Fabio

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