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Cancellation

Sock Monster
Sock Monster
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February 3, 2025

How can I successfully cancel all subscriptions and delete our account? I can't get any support and we have a hanging subscription that is not being used but we're being charged monthly.

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Prachi Bolar
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 3, 2025

hello @Sock Monster ,

Welcome to community.

Please find below links 

- https://community.atlassian.com/t5/Jira-articles/Atlassian-Cloud-How-to-Delete-Your-Site-amp-Cancel-Your/ba-p/1772196

- https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

If you are facing any issues please contact https://support.atlassian.com/contact/ and the team can further help you for your instance 

Thank you,

Prachi

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Victor Law
Victor Law
Community Leader
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February 3, 2025

Hi @Sock Monster

Welcome to the community.

You may follow the steps in the following documents to cancel the subscription.

https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

Thank you.

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