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Atlassian Cloud - How to Delete Your Site & Cancel Your Subscription

BACKUP THE SITE!

Now that you have backed up the site, welcome to this article. Even though Atlassian, Community Leaders, and many, many users world-wide could not possible understand why this would be necessary, I will explain the steps for accomplishing just this task.

A video of these steps with a demonstration has been included for those that enjoy the show-me experience. There are also links to Atlassian's official documentation for those admin that want to go straight to the source.

BACKUP THE SITE!


Atlassian Cloud - How to Delete Your Site & Cancel Your Subscription

Method 1 | Licensing Portal

  1. Backup your Site
  2. Navigate to https://my.atlassian.com 
  3. Find the Atlassian Cloud item in the list.
  4. Click on Cancel Subscription.
  5. Choose Cancel or Delete Immediately.
    • Cancel will allow access for the remainder of the billing period, will deactivate the site for 2 weeks (during which the site can be re-enabled), and then delete the site.
    • Delete Immediately does just that.
  6. Type CANCEL in the confirmation box.
  7. Provide Atlassian with a bit of feedback (this really does help).
  8. Click the Delete Now / Cancel button.
  9. Refresh the portal and confirm the subscription is gone.

Method 2 | Site Admin Portal 

  1. Backup your Site
  2. Navigate to https://admin.atlassian.com 
  3. Select the Site you want to cancel.
  4. Select Manage Subscriptions under the Subscriptions & Billing heading within the left column.
  5. Select Cancel Subscriptions at the bottom of the Active Subscriptions list.
  6. Choose Cancel or Delete Immediately.
    • Cancel will allow access for the remainder of the billing period, will deactivate the site for 2 weeks (during which the site can be re-enabled), and then delete the site.
    • Delete Immediately does just that.
  7. Type CONFIRM in the confirmation box.
  8. Provide Atlassian with a bit of feedback (this really does help).
  9. Click the Delete Now / Cancel button.

See How It's Done


Read it For Yourself

Cancel your site subscription 

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