Can you import a user's full name when importing via CSV?

[Adam White]

Quick question... when doing a CSV import, the reporter/assignee is in the proper username format, but is it also possible to pull in their full name? Or is the only option going to be having them do that when they log in for the first time?

[Justin Alex Paramanandan [ServiceRocket] · Accepted solution]

I believe at current point, it is not possible to append a user's full name while performing an import of issues using CSV; since the import heavily relies on the fields that you would normally see when you're creating issues.

The only way to have them is (as what you've mentioned) to let the users update the full name themselves upon logging in.

[Adam White]

Thanks that was what I was planning on doing, just wanted to confirm. Appreciate it!