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Can you automate a JSD response to include a list of 'Related Knowledge Base' articles?

Taylor I'm New Here Nov 10, 2020

Hi All! 

I'm looking to set up an Automation that points users to relevant Help Content when their issue is a working as intended product behaviour.


Since I'm working under the assumption that the team triaging the issue will not spend time to find the right article, I was hoping to enable the automation so that it would share the 'related knowledge base articles' already associated to the ticket. 


Is there a smart value that could be used to pull in the list of the related knowledge base articles? 


I only found this automation tip, which would require knowing which articles to send across for every use case. Thank you in advance.


Example of what I'm talking about: 

kb_related articles.png

1 answer

0 votes
frother Atlassian Team Nov 24, 2020

Hi Taylor,

Thanks for reaching out.

Unfortunately, there is no smart value to access these articles at the moment. We have an open issue in the backlog to add support for confluence integation.


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