I'm looking to set up an Automation that points users to relevant Help Content when their issue is a working as intended product behaviour.
Since I'm working under the assumption that the team triaging the issue will not spend time to find the right article, I was hoping to enable the automation so that it would share the 'related knowledge base articles' already associated to the ticket.
Is there a smart value that could be used to pull in the list of the related knowledge base articles?
I only found this automation tip, which would require knowing which articles to send across for every use case. Thank you in advance.
Example of what I'm talking about:
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