Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can you automate a JSD response to include a list of 'Related Knowledge Base' articles?

Taylor I'm New Here Nov 10, 2020

Hi All! 

I'm looking to set up an Automation that points users to relevant Help Content when their issue is a working as intended product behaviour.

 

Since I'm working under the assumption that the team triaging the issue will not spend time to find the right article, I was hoping to enable the automation so that it would share the 'related knowledge base articles' already associated to the ticket. 

 

Is there a smart value that could be used to pull in the list of the related knowledge base articles? 

 

I only found this automation tip, which would require knowing which articles to send across for every use case. Thank you in advance.

 

Example of what I'm talking about: 

kb_related articles.png

1 answer

0 votes
frother Atlassian Team Nov 24, 2020

Hi Taylor,

Thanks for reaching out.

Unfortunately, there is no smart value to access these articles at the moment. We have an open issue in the backlog to add support for confluence integation.
https://codebarrel.atlassian.net/browse/AUT-269

Cheers,
Scott.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you