Can you add Resolved tasks to the automatic Assigned to me-filter?

In our company we work as followed:

  1. Person A creates an issue and assignes it to person B
  2. Person B does what he has to do
  3. Person B Resolves the issue and assignes it to person A
  4. When Person A approves the given solution, he closes the issue.

But... Resolved issues are not shown in the gadget Assigned to Me. So, a lot of times, we as administrators, have to place a comment or share the issue with the question: "Please close the issue if you're approved". I'm beginning to get tired of it. 

It would really help if the Resolved issues are also shown in this gadget. Or perhaps there's another easy/automatic solution?

I know you can add another gadget or something, but most of them have no time or no knowledge how to add another gadget and I don't want to go / have no time to go to all my users.....

2 answers

1 accepted

1 vote
Accepted answer

No, the point of "resolved" is that the issue is done and doesn't need more attention.  The gadget is hard coded with a filter for "assigned to me and unresolved".

You are right in that you can add another gadget - that's the only way you're going to do this (without code).  Create a filter for just "assigned to me" and educate the users to use it.

Hi Nic, Thank you for your answer. I won't look for it any further. Probably best to educate them........... :-)

Joe's point about dropping the actual resolved flag until the issue is actively signed off is another approach I take quite often - it forces people to do the sign off quite neatly, although I tend use a different status than "resolved". Something like "waiting sign off" is more clear.

1 vote
Joseph Pitt Community Champion May 11, 2015

This is a drawback to the assigned to me filter and why we never set the resolution field until the issue is being closed. I have used a couple different custom fields such as 'developer resolution' and 'proposed resolution' that can be set before the end if you need to have a 'resolution' before the end.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,234 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you