Can we use the new JIRA Service Desk to replace JEMH?

we are getting ready to go into production with a JIRA test can we use the new JIRA service desk to process emails into issues from customers or do we have to set up a help desk portal?

Can JIRA Service desk replace the JEMH plug in we are starting to test. Since we are not yet in production it woudl be a good time to switch.

4 answers

1 accepted

Thank you for the responses. I did check the grey answered mark but somehow it stayed open?

2 votes
Brad Baker Atlassian Team Oct 02, 2013

JIRA Service Desk 1.0 does not have any special incoming email code. It uses the standard default JIRA support.

So JEMH may still be handy for you.

JIRA ServiceDesk will however give you other added benfitis such as Queue handling, Service Level Aggreements and Real Time reporting on progress.

Echoing Brad's comment...not really.

They each have different benefits, but could also be used together, giving your operational team a more SLA centric UI, as well as still including untold numbers of external users by email. There is a How To regarding integration.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

767 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you