Can we use custom css for Service Desk?

The branding options for the Service Desk customer portal are borderline nonexistent.   Is there a way to use custom CSS and ideally content to more comprehensively change the look and feel of the portal header and footer?

6 answers

Today i found their is an easier workaround.

  • Create a new JIRA Plugin
  • Add a web ressource

    <web-resource key="jsd-customer-portal-web-wesources" name="JSD Customer Portal Web resources">
        <dependency>com.atlassian.auiplugin:ajs</dependency>
        <resource name="jsd-customer-portal.css" type="download" location="/css/jsd-customer-portal.css"/>
        <context>customerportal</context>
      </web-resource>
  •  Add "customerportal" as context
2 votes
carolyn french Community Champion Nov 03, 2017

The functionality for customization in the add-on Refined Theme for Jira Service Desk makes branding customization so much easier as there is limited branding out of the box. Can definitely recommend. You can customize using CSS, but it's not supported. May be worth a try.

1 vote
Bruno Rosa Atlassian Team Mar 02, 2015

Ian, right now the source code for Service Desk is not publicly available, so such type of customisation/modification is not really an option. We do have a standing request at https://jira.atlassian.com/browse/JSD-397 to make the source code public. I'd suggest watching that to stay up to date on any progress, as well as voting/commenting on it to provide feedback to the dev team.

Thanks Bruno.  This is very surprising to me.  It's hard to see how larger enterprise who typically have a pretty strong brand policy could use Service Desk to provide a customer support portal.

 

Ian

Is there any guidance for a workaround until the API will be available? Please also see my comment in JSD-397.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

454 views 0 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you