The branding options for the Service Desk customer portal are borderline nonexistent. Is there a way to use custom CSS and ideally content to more comprehensively change the look and feel of the portal header and footer?
Today i found their is an easier workaround.
Add a web ressource
<web-resource key="jsd-customer-portal-web-wesources" name="JSD Customer Portal Web resources"> <dependency>com.atlassian.auiplugin:ajs</dependency> <resource name="jsd-customer-portal.css" type="download" location="/css/jsd-customer-portal.css"/> <context>customerportal</context> </web-resource>
The functionality for customization in the add-on Refined Theme for Jira Service Desk makes branding customization so much easier as there is limited branding out of the box. Can definitely recommend. You can customize using CSS, but it's not supported. May be worth a try.
Ian, right now the source code for Service Desk is not publicly available, so such type of customisation/modification is not really an option. We do have a standing request at https://jira.atlassian.com/browse/JSD-397 to make the source code public. I'd suggest watching that to stay up to date on any progress, as well as voting/commenting on it to provide feedback to the dev team.
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