Can we use custom css for Service Desk?

The branding options for the Service Desk customer portal are borderline nonexistent.   Is there a way to use custom CSS and ideally content to more comprehensively change the look and feel of the portal header and footer?

6 answers

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Today i found their is an easier workaround.

  • Create a new JIRA Plugin
  • Add a web ressource

    <web-resource key="jsd-customer-portal-web-wesources" name="JSD Customer Portal Web resources">
        <resource name="jsd-customer-portal.css" type="download" location="/css/jsd-customer-portal.css"/>
  •  Add "customerportal" as context
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carolyn french Community Champion Nov 03, 2017

The functionality for customization in the add-on Refined Theme for Jira Service Desk makes branding customization so much easier as there is limited branding out of the box. Can definitely recommend. You can customize using CSS, but it's not supported. May be worth a try.

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Bruno Rosa Atlassian Team Mar 02, 2015

Ian, right now the source code for Service Desk is not publicly available, so such type of customisation/modification is not really an option. We do have a standing request at to make the source code public. I'd suggest watching that to stay up to date on any progress, as well as voting/commenting on it to provide feedback to the dev team.

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Thanks Bruno.  This is very surprising to me.  It's hard to see how larger enterprise who typically have a pretty strong brand policy could use Service Desk to provide a customer support portal.



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Is there any guidance for a workaround until the API will be available? Please also see my comment in JSD-397.

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