Astlassian seems to have quite a nice workflow implemention on their support jira instance, one that does things like:
If this cannot be implemented with default jira, is there any already made third party extension that can do this, whiout writing code (only by configuring)?
For future reference: you can also use the Status Updater for JIRA add-on to automate workflow transitions. It works with JQL-based triggers, which can include date comparisions. Upon transitioning workflow a comment can be added to the issue with information about why it was updated. You can use this to implement the support workflow "Waiting for Customer" -> "Pending Closure" -> "Closed" transitions.
Most of it is default but auto closing/freezing/escalation etc are done with the help of Jelly scripts. You can find a sample here:
From free plugins, JIRA Suite Utilities and Misc Workflow extentions are probably the most useful ones.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot