Astlassian seems to have quite a nice workflow implemention on their support jira instance, one that does things like:
If this cannot be implemented with default jira, is there any already made third party extension that can do this, whiout writing code (only by configuring)?
For future reference: you can also use the Status Updater for JIRA add-on to automate workflow transitions. It works with JQL-based triggers, which can include date comparisions. Upon transitioning workflow a comment can be added to the issue with information about why it was updated. You can use this to implement the support workflow "Waiting for Customer" -> "Pending Closure" -> "Closed" transitions.
Most of it is default but auto closing/freezing/escalation etc are done with the help of Jelly scripts. You can find a sample here:
From free plugins, JIRA Suite Utilities and Misc Workflow extentions are probably the most useful ones.
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