Can't login after import


i created an JIRA onDemand account and imported a JIRA backup (version 4.3) including attachment and avatars. After the import, which finished without an error, i'm not able to login with my ondemand user nor with my previous used user from the jira 4.3.

When using the ondemand user i even get no error like "wrong passwords". It is just reloading the login screen...

Something went wrong.



6 answers

1 accepted

1 vote
Accepted answer

As you do not have access to the DB, if clearing cache/cookies, using different browsers, forgot password option etc.. did not help, you can simply a raise a request here. An engineer will either reset your credentials or create an admin account for you.

Hope that helps !!!


That's absolutly rtight! it was an DB issue and the support team helped me perfectly.!

Try creating a local administrator as per this article and then check what is wrong with the configuration.

The problem occured on Jira OnDemand.. i don't think i have access to the DB there?!

I've seen this before when Jira does imports it sometimes wipes user directory details (I think it depends what version but that's a guess, there doesn't seem to be a consistent outcome).

If you don't have administrator access anymore I'm not sure you can fix this without access to the database tables to be honest... You'd need this to see what user directories your Jira is now using and what is active and what isn't. I could be wrong though, this is just my experience...

Oh! my bad!

I just read you description again. This seems to be problem in your browser cache due to conflicting cookies. Just clear you cache and retry.

Did you check this?

No, it was a problem which occured during import.

The support team solved it!

0 votes

In some cases, the import can fail due to JIRA or Crowd running out of memory.

Towards the end of the OnDemand import process, users and groups are migrated from JIRA's database to OnDemand's Crowd database (this is the database used by JIRA OnDemand to determine who can login). Your user account may not have been brought across before the crash occurred. The crash will result in an 'electric Charlie' maintenance page and the affected applications will be automatically restarted (probably with more memory allocated). The maintenance page automatically refreshes, so once the apps are up again, JIRA may show up as normal without an error message.

If you suspect this has happened, try logging in with your original OnDemand login and try the import again. If this doesn't work, you will need to contact Support, who can retry the import for you or debug the problem further.

It was a db issue which occured during import..

The support team helped me!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

839 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you