Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't log into Jira Using Microsoft Edge Browser

I've been using Edge browser for Jira access, but a couple of days ago it stopped working. When I try to go to my Jira project, the browser appears to be momentarily showing the project, but then switch to an error message saying:

" We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

However I can log in using Chrome.

Anyone knows how to fix this in Edge?

Thank you!

1 answer

0 votes
Thomas Deiler Community Leader Apr 28, 2021

Dear @David Zhang ,

welcome to the community.

It's possible, that Edge got a policy update (some system settings) that make it react diffrently. As Atlassian is supporting Edge for 100% you can be sure, that they are testing permanenty, if Edge still works. To many users world wide would be affected otherwise.

I recomment to talk to your windows admin.

So long

Thomas

I too get the same error.
My machine is not managed and no new policy has been applied.

As mentioned above, it does momentarily login and open the page. But then kicks you out.


Works fine in Chrome. No plugins/extensions installed in Edge

I would say this is an error on the Atlassian side, not user.

Thomas Deiler Community Leader Apr 28, 2021

Dear @Warren Noronha ,

but you have automatic windows updates not deactivated, or? So it is MS managed ;)

This could be one reason - but you are right. If this doesn't change within 24h I recomment to open a support ticket at Atlassian.

So long

Thomas

Like Warren Noronha likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you