Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can't drag queues up or down in Next Gen



As of today I am not able to move my queues. Has there been any change made by Jira?

I was able to create queues and simply drag it up and down and organise it but today I am not able to.





4 answers

Once again the queues cannot be reordered, there simply is no handle or seeming ability to move them around.

Me also, still can't move the queues in any browser. Fixing it as soon as possible will be great helpful.

It looks like they added the ability to have starred queues, and in so doing, they appear to have broken the ability to move them.

Even the ones in the "STARRED" section appear in the order that they were in the "OTHER" section, regardless of the order in which you star them, and cannot be moved.

I was at least hoping that the starred queues would appear in the order that I starred them, so I'd advise updating that and hopefully restore the ability to move them within their respective section.

@Fernando Bordallo or anyone else from Atlassian dev team, we'd appreciate some feedback on this. Thanks.

Like # people like this

Not working for me - tried FF WF chrome and edge ?

Agreed, it is now working for me as well but not in the starred section.

0 votes

Hello @Harry Bob

Thank you for reporting this. It is indeed an issue that has inadvertently rolled out. Our JSD team is actively working on it and will roll out a fix for it asap 🚀

Thanks for letting me know @Fernando Bordallo 

Like Fernando Bordallo likes this

Would appreciate an update on this, as it's been nearly a month and the issue persists...all new queues are stuck at the bottom.

@Fernando Bordallo Can confirm that I'm having the same issue again. It was fixed a few weeks ago

Like Hec likes this

@Hec Looks like its fixed again

@Harry Bob @Fernando Bordallo I still can't move any of my queues, nor do I see any other interface that allows me to sort them as needed.

@Fernando Bordallo I can move them now. Thanks for the fix.

Hello @Harry Bob @Hec

Sorry for the inconvenience. As soon as you posted I contacted the Service Desk team and they jumped on it. 🙇‍♂️

@Fernando Bordallo The functionality reverted; no longer able to drag queues....would appreciate a permanent fix (I'm assuming this is an issue and that the ability to move queues isn't being deprecated).

Like Andrew Boeger likes this

Having this issue in Cloud JSD :( Can't move any queues and I have access to create/edit/delete. Tried Edge, Safari, and Chrome.

@Fernando Bordallo any updates on why the fix dropped out? We're moving our service desk to Jira next Saturday... kinda messy that the queues are all over the place unless I recreate them. 

@Fernando Bordallo Any updates please? This is still not working. 

@Andrew Boeger They've gone dark and appear to be content to leave this feature broken and/or don't find it important enough to chime back in.

@Fernando Bordallo We would appreciate this issue be rectified ASAP. Thanks.

Albert Atlassian Team Mar 02, 2020

Hi @Andrew Boeger @Hec

I'm a developer on Jira Service Desk, I hear your pain with the queue reordering. We are currently attempting to fix this, unfortunately its been a particularly difficult bug to track down as it doesn't break consistently.

Thanks for your patience. Sit tight!

Like Fernando Bordallo likes this
Albert Atlassian Team Mar 03, 2020

@Andrew Boeger @Hec
We may have found a workaround while you're waiting for the fix to be rolled out. Do you happen to know if you're a Site administrator or a Jira administrator? The bug seems to be that project admins aren't able to reorder queues, when they should be able to.

Let me know if you would like to try this approach in the meantime. If it's not possible, the fix is coming soon.

@Albert I'm not a Site nor Jira admin, and it's unlikely that I'd have my role elevated just for a workaround for this issue. Thanks, though. I'll wait for the fix.

@Albert I am admin on my service desk but not for our overall Jira instance. My Jira administrator CAN drag the queues so this does seem permission-related. 

Albert Atlassian Team Mar 04, 2020

Thanks for the follow up @Hec @Andrew Boeger. Hopefully I can get back to you soon. Thanks again for waiting.

Albert Atlassian Team Mar 05, 2020

@Hec @Andrew Boeger I've rolled out the change for queues reordering, can you let me know if it works for you?

@Albert I'm now able to drag the queues. Much appreciated.

Like Albert likes this
Albert Atlassian Team Mar 07, 2020

@Hec no problem mate, happy to hear that it works 😀.

@Fernando Bordallo @albert This issue is active again with the rollout of Starred Queues

Like # people like this

Same issue. 

Same here; I'm owner of 3 instances and in the one which has the new 'Starred queues' functionality the re-order functionality is broken. I'm the site-org admin.

Same issue! Very frustrating, please fix asap.

Same issue for me....

Ditto... Same symptom as a year ago.  I can not change the queue order in IE, Chrome or Edge.  I am the everything admin.

Hi everyone, 

I am a developer in JSM, we are working on fixing this issue and it should be rolled out soon. Sorry for the inconvenience.

The queue ordering was unavailable due to rollout of Star Queue feature
Changes from Feb-22 to Mar-01 

We are currently working on feature that is aimed at reducing the admin workload from manually ordering queues and we will ensure ordering continues to work for the sections we are introducing to the sidebar.

Like # people like this
Abhishek Atlassian Team Mar 04, 2021

We have completed the rolled out of the fix. Please let us know if you are still facing any issue.

Thanks for your patience.

Like # people like this

@Abhishek I just checked and can confirm that I'm able to move queues. Thanks for the fix.


UPDATE: One caveat, though, is that I can only move the queues in the "OTHER" section, not the ones in the "STARRED" section.

Given this limitation, it would be helpful to allow us to arrange the starred queues in the order that we star them. The only workaround I see is to first move the queues in the desired order within the "OTHER" section before starring them.

When will reordering be allowed in the Starred Queues section?

Suggest an answer

Log in or Sign up to answer