It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't convert subtask to issue

Matt Clark Mar 14, 2013

I understand there's supposed to be a Convert to Issue item under More Actions, but I'm not able to see that option on any of my subtasks. What are the things that prevent you from being able to convert a subtask? I can confirm that Subtasks are enabled, I definitely have create/edit permissions on issues and I'm able to move and clone issues and subtasks, I just can't see the convert option. Help?

2 answers

1 accepted

0 votes
Answer accepted
Jobin Kuruvilla [Go2Group] Community Leader Mar 14, 2013

You must have Edit permission in the project, the issue shouldn't have any subtasks under it and the project should have atleast one subtask issuetpe in its issuetype scheme.

Matt Clark Mar 14, 2013

Please note that I'm trying to go from a subtask to an issue. Going from an issue to a subtask is not a problem.

Jobin Kuruvilla [Go2Group] Community Leader Mar 14, 2013

My bad. If you have Edit permissions and if you are on the subtask, you should be able to do it!

Matt Clark Mar 14, 2013

My thinking exactly! There must be something else going on. We just converted from JIRA 4 to JIRA 5, not sure if that would make any difference. We haven't seen any other issues of note from the upgrade.

Janet Albion Atlassian Team Mar 14, 2013

Hi Jobin,

Since every configuration seems to be fine, you might want to give it a general approach first:

  • check if it also reproducible when you use different internet browser
  • check if it affecting all project
  • check if it is reproducible if you disabled all user installed plugin
  • check if all user can't convert any Subtask to issues
Matt Clark Mar 14, 2013

Excellent suggestions.

  1. It is reproducible in IE 10, Chrome 25 and Firefox 19.
  2. I didn't check all our projects, but it's definitely affecting the 3 I checked (including some that aren't part of "my" team).
  3. I turned off all user plugins except Greenhopper and the issue still exists.
  4. I have tried this with other users and no one has the option.

Could this be related to Greenhopper somehow?

Jobin Kuruvilla [Go2Group] Community Leader Mar 14, 2013

Go to Administration > Plugins> System Plugins and see if all modules are enabled for the "Issue Operations" plugin!

Matt Clark Mar 14, 2013

That's it!

View Issue Ops Bar Convert to Issue Link (subtask-to-issue)

was disabled.
Thank you Jobin!
0 votes
Matt Clark Mar 14, 2013

Oh, also somewhat relevant, I can convert an issues into a subtask, just not the other way around.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Next-gen

Introducing subtasks for breaking down work in next-gen projects

Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...

9,199 views 28 42
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you