Can't convert subtask to issue

I understand there's supposed to be a Convert to Issue item under More Actions, but I'm not able to see that option on any of my subtasks. What are the things that prevent you from being able to convert a subtask? I can confirm that Subtasks are enabled, I definitely have create/edit permissions on issues and I'm able to move and clone issues and subtasks, I just can't see the convert option. Help?

2 answers

1 accepted

This widget could not be displayed.

You must have Edit permission in the project, the issue shouldn't have any subtasks under it and the project should have atleast one subtask issuetpe in its issuetype scheme.

Please note that I'm trying to go from a subtask to an issue. Going from an issue to a subtask is not a problem.

My bad. If you have Edit permissions and if you are on the subtask, you should be able to do it!

My thinking exactly! There must be something else going on. We just converted from JIRA 4 to JIRA 5, not sure if that would make any difference. We haven't seen any other issues of note from the upgrade.

Janet Albion Atlassian Team Mar 14, 2013

Hi Jobin,

Since every configuration seems to be fine, you might want to give it a general approach first:

  • check if it also reproducible when you use different internet browser
  • check if it affecting all project
  • check if it is reproducible if you disabled all user installed plugin
  • check if all user can't convert any Subtask to issues

Excellent suggestions.

  1. It is reproducible in IE 10, Chrome 25 and Firefox 19.
  2. I didn't check all our projects, but it's definitely affecting the 3 I checked (including some that aren't part of "my" team).
  3. I turned off all user plugins except Greenhopper and the issue still exists.
  4. I have tried this with other users and no one has the option.

Could this be related to Greenhopper somehow?

Go to Administration > Plugins> System Plugins and see if all modules are enabled for the "Issue Operations" plugin!

That's it!

View Issue Ops Bar Convert to Issue Link (subtask-to-issue)

was disabled.
Thank you Jobin!
This widget could not be displayed.

Oh, also somewhat relevant, I can convert an issues into a subtask, just not the other way around.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 16 hours ago in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

42 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you