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Can't change priority in new issue view

All,

In some projects, we aren't able to change the Priority on the 'new issue view' screen. Any advice on how to resolve?

4 answers

We are having the same issue on Jira Cloud. Just want to add that if you initially set other priority rather than Default (in our case Medium) it works fine - you can change priorities. But once you're setting Default it becomes broken too.
Any updates on this or a workaround for Jira Cloud please?? Really annoying.

We encounter the same issue. We can change priority in the old issue view, but not in the new one.
Priority schemes don't exist on Jira Cloud, so we can't deal with it ourselves.

It sounds like you want to set the Priority when you first create an issue. Assuming that is correct, you need to identify which Screen is set as your "Create" Screen in the Screen Scheme for the Issue Type in question. Confused yet? :)

Atlassian has a nice doc that shows how all the Project pieces fit together. That will hopefully help make some sense of how to resolve this issue. I suggest starting with the Issue Type Screen Scheme and working backward.  Basically, you will look at the Issue type Screen Scheme to determine which Screen Scheme is associated with the Issue Type that you want to change.  Then you can look at the Screen Scheme to determine which Screen is used as the "Create" screen.  From there, you simply add the Priority field to the Screen and you're done.

You may need to add the field to other Screens as well, depending on how things are configured.  You have up to 3 types of Screens that you can define in the Screen Scheme. The "Create" Screen is the one you see when you click the Create button. There is also an Edit Screen. That is the one that is used when you click the Edit button and also determines which fields have the pencil icon next to them and allow in-line editing. Finally, you have the View Screen. That's the one that displays the fields when you are looking at an Issue. Depending on what you want to do, you may not want all Fields to be on all Screens.

I hope that helps!

Hey Dave,

thanks for the response, but it hasn't quite changed...here's a screenshot of what happens when I try to update priority...the field is there but can't be changed. 

image.png

Like Vladimir Shishkarev likes this

Ah, you're on Cloud! In that case, my guess is that you don't have any Priorities defined in your Priority Scheme. This is a new feature that is not on Server yet.

@davebox Theodore [Coyote Creek Consulting] I'm experiencing the same issue. There is no Priority Scheme option in my Jira settings. Only Priorities. What do I do? 

This feature was introduced in Jira 7.6 Server and Data Center. I'm not sure when it was released in Cloud, but it would have been some time before then.  If you're on Server or Data Center, you will need to upgrade to a version 7.6 or later to add the Priority Scheme feature. You can read how it works in my link above. It's under the "Issues" tab in the admin interface. 

Btw @Matthew Arquette you can switch to old issue view in Settings and it works! Of course that's not a good option at least for me since old UI sometimes is too slow.

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