Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
Level
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't access to JIRA since 2 hours Edited

Hi, since 2 hours, we can't access to JIRA home projets site.

To be more exact, when we want to access to our Jira Software, it's alwayrs redirect to our Jira Service Management.

 

Anyone else has the problem ?

2 answers

1 accepted

1 vote
Answer accepted

The problem is solved now !

0 votes
Jack Community Leader Mar 22, 2021 • edited

Hi @Jean-François DAVID , I checked https://status.atlassian.com/ and do not see any reported issues for Cloud. If you and your colleagues are still having issues please contact Atlassian Support.

although I see you are on free so the Community is your support. 😕

please let me know if none of you users can access the site and exactly what you are seeing when you attempt.

To be more exact, when we want to access to our Jira Software, it's alwayrs redirect to our Jira Service Management.

Jack Community Leader Mar 22, 2021

Are the two on a single instance? Same URL? If so you are not being redirected I suspect. Can you check under the Projects menu and see if you can access both JSM and JSW projects?

Thanks for your help, yes they are on the same instance. They are on https://jean-fran-ois-david763.atlassian.net

 

Usually I go on https://jean-fran-ois-david763.atlassian.net/secure/BrowseProjects.jspa?selectedProjectType=software

to see all my projets, but since this morning, tjis url redirect me on

https://jean-fran-ois-david763.atlassian.net/servicedesk/customer/portals

And i can't acces to my projets and issues... :(

And so I can't access the Projects Menu

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you