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Can't @Mention other users?

I have a fairly new set up.  I am the admin.  I have about 5 other users currently.  For some reason I cannot "@" mention anyone but myself.  Is there a setting somewhere?

9 answers

1 accepted

2 votes
Answer accepted

Apparently they have to be part of the jira-users group, even though I created a custom group and gave it all the JIRA access I wanted.

That doesn't sound right. I can mention people outside JIRA users in the jira I've got here.

I agree it's weird, but I triple checked the behavior. I couldn't tag someone, added them to jira-users, could tag them. Did the same for the next user and so on. /shrug

I just quadruple checked it. I typed @a and saw two names. I removed one of them from jira-users and reloaded the page. When I typed @a I only saw the other user.

Ah, hang on. You can only @mention people who have the right to view an issue. So I suspect that you've got jira-users in a role that allows browse, which means removing them from there removes their access, and hence, you can no longer mention them.... So expected symptoms, but a slightly different route than you thought.

The first one I tried to mention a user on was an issue she created and commented on, so that shouldn't be the problem...

Creating or commenting on an issue does not give you the right to see it. If you remove her from jira-users, she can't see it any more, so you can't mention her until you put her back in.

How can she comment on an issue she cannot see?

Because when she made the comment, she was in jira-users, so she could see it.

She was never in jira-users until I started troubleshooting why I couldn't mention her. She was not in jira-users when she created the ticket or when she commented.

So she was in another group that gave her access when she created and commented.

Yes, the custom group I mentioned.

Yup, there you go - she can be mentioned when she can see the issue, and can't be mentioned when she can't see it. That's what the docs say.

... She was in "Company Employees" group, which I created to give everyone access. She was NOT in jira-users. She created a ticket. She commented on the ticket. I could NOT @mention her. I added her to jira-users and then I COULD @mention her.

You have to look into the global permissions. Just add a group (i.e. jira-users) to the permission "Browse Users". Then every users in this group can mention other users in comments.

Like 1 person likes this

I can mention as an admin however I gave browse user permission to all of my user groups but some groups still can't mention somebody. Its weird that, in one of these groups, some members can mention somebody, others cannot.

I'm having the same problem here. I've set up a group who have the Browse Users setup correctly. They are part of the scheme with the same level access to others who can use @mention, but they cannot do it. The only difference is that this is a vendor, so I created a separate group for them.  What am I missing?

I had the same problem and fixed it as followed;

You need to add Brose permissions to the group.


Go to: System > Global permissions > Click on dropdown 'Permission' and select 'Browse Users' > Now select the group you want to give this permission in the dropdown next to group > Click on Add.


This should give everybody in that group the ability to use @Mentions

I hope this helps!

This is the best answer!

Like 1 person likes this

Fixed my issue, thanks!

If you want to do this at a project level, goto your Project Administration Page > Permissions > Browse Projects (add role/group/user etc.)

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awesome! Have been struggling for quite a while! Helped!

Thanks a lot, it works!

Perfect answer, Solved the Issue thanks :)

Thanks! Straight forward! It solved my issue.

This helped SO much! THANK YOU THANK YOU!! Simple and easy fix. ;)

Just what I needed, thanks! But when I tag someone, they don't receive any notification. Is there a setting for this as well?

Thanks for this... I always forget this when creating a new group!

JIRA 7.3.3 Administration Gear > System > Global Permissions > Add permission:

- Browse users

- The group

Awesome- thank you for this!! This fixed my problem. :D

You're welcome! :)

Thank you this fixed my problem.

Even people who don't have permissions to view project can be mentioned via "[~email]". 

On my Jira it actually has to be [~username], which some times is the email, sometimes it is just the part of it before the "@" or the name.

I have Jira 4.1 and double checked my permissions, but when I type in the "@" symbol, I don't get an option to add anyones name. 

All I get is an "@" symbol.

Does anyone know when feature was added?  

How can I highlight user "@" in comment box of any project, I have put jira-user group under Browse Users but its not working , Notification is going but user is not highlight in comments. can anyone please help



So I've found this page:

In it it describes to Add that permission (Browse Users is not a default permission that exists in a default confluence install on the cloud). Scroll to the bottom of the global permissions page, and Add the permission and group. Should work after that.

This is great info thanks!

Now, if I want a customer to have access only to one project, not the others, I assign them to a project role, and associate that project role to a permission scheme, allowing that person to have Browse Projects only for that project. But now I need to enable them to @mention people. Any ideas?

Make sure they have browse users permission.

This has nothing to do with what project they are using or have access to .

I have the same question: It seems that the browse users permission is global, but I would like a customer with access to only one project to only see the people that have access to that project (ie the development team and the users at that customer) but not other customer users that have permission to other customer projects. The goal is to protect the customers privacy and not expose their contacts to other customers of ours. Is there a way to do that?

Like 2 people like this

I have the same issue, they should be able to tag e.g. a specific group, but don't see other external users.

@Anne-Marie Scheidegger We are encountering the same issue where we would like to mention others when having only a guest account.  Any chance you created/found a work around over the past year?

Hi Aaron, no we haven't found a solution, but I have also not looked into it again. Either we look at the issues every day to see what the latest changes are, or we add at least someone from the team to the watcher list, so we get notified of changes... But I still wish the @mention-list would work per defined group... 

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As Jira Admin I always forget these little details (embarrassing... I know!) but have no fear! Community is hear! YEAH :)

And a 4 year old question too. BRILLIANT! 👍🥇

If there are any complete idiots(other than me) looking for how to add an issue link in comments:

Entering issue number in square brackets [ABCD-100] work if the wiki rendering is turned on for that project. But Jira converts it to a link only after you save the comment, not before. Until then you just see it as plain text.

I wasted  two hours checking field configurations and project settings without ever saving the comment. Jira convert the User mention(@username) to link without posting the comment and I assumed the Issue link would also work the same way.

That's handy to know!

Are you on Server, Data Centre or Cloud?

Like 1 person likes this

Also good to know! Thanks for sharing @Anand Sasi - have great day!

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