Ah, hang on. You can only @mention people who have the right to view an issue. So I suspect that you've got jira-users in a role that allows browse, which means removing them from there removes their access, and hence, you can no longer mention them.... So expected symptoms, but a slightly different route than you thought.
I had the same problem and fixed it as followed;
You need to add Brose permissions to the group.
Go to: System > Global permissions > Click on dropdown 'Permission' and select 'Browse Users' > Now select the group you want to give this permission in the dropdown next to group > Click on Add.
This should give everybody in that group the ability to use @Mentions
I hope this helps!
This is great info thanks!
Now, if I want a customer to have access only to one project, not the others, I assign them to a project role, and associate that project role to a permission scheme, allowing that person to have Browse Projects only for that project. But now I need to enable them to @mention people. Any ideas?
I have the same question: It seems that the browse users permission is global, but I would like a customer with access to only one project to only see the people that have access to that project (ie the development team and the users at that customer) but not other customer users that have permission to other customer projects. The goal is to protect the customers privacy and not expose their contacts to other customers of ours. Is there a way to do that?
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