Ah, hang on. You can only @mention people who have the right to view an issue. So I suspect that you've got jira-users in a role that allows browse, which means removing them from there removes their access, and hence, you can no longer mention them.... So expected symptoms, but a slightly different route than you thought.
I'm having the same problem here. I've set up a group who have the Browse Users setup correctly. They are part of the scheme with the same level access to others who can use @mention, but they cannot do it. The only difference is that this is a vendor, so I created a separate group for them. What am I missing?
my issue is little different. i am the admin for jira and i can "@" mention users also, but in the dropdown when we do this "@" i dont see all the existing users. i can see only other jira admins/ jira-administrators group members.
what might be the issue?
FYI- we are seeing this after we enabled the LDAP yesterdaty
On Cloud they probably are part of the project, they only need read-access, which is the default.
There's no point mentioning people who don't have any access to something - they won't get told they have been named, and it doesn't give any other functions.
I had the same problem and fixed it as followed;
You need to add Brose permissions to the group.
Go to: System > Global permissions > Click on dropdown 'Permission' and select 'Browse Users' > Now select the group you want to give this permission in the dropdown next to group > Click on Add.
This should give everybody in that group the ability to use @Mentions
I hope this helps!
So I've found this page: https://confluence.atlassian.com/jirakb/mentions-and-autocomplete-are-not-working-in-jira-cloud-779160727.html
In it it describes to Add that permission (Browse Users is not a default permission that exists in a default confluence install on the cloud). Scroll to the bottom of the global permissions page, and Add the permission and group. Should work after that.
This is great info thanks!
Now, if I want a customer to have access only to one project, not the others, I assign them to a project role, and associate that project role to a permission scheme, allowing that person to have Browse Projects only for that project. But now I need to enable them to @mention people. Any ideas?
I have the same question: It seems that the browse users permission is global, but I would like a customer with access to only one project to only see the people that have access to that project (ie the development team and the users at that customer) but not other customer users that have permission to other customer projects. The goal is to protect the customers privacy and not expose their contacts to other customers of ours. Is there a way to do that?
Hi Aaron, no we haven't found a solution, but I have also not looked into it again. Either we look at the issues every day to see what the latest changes are, or we add at least someone from the team to the watcher list, so we get notified of changes... But I still wish the @mention-list would work per defined group...
If there are any complete idiots(other than me) looking for how to add an issue link in comments:
Entering issue number in square brackets [ABCD-100] work if the wiki rendering is turned on for that project. But Jira converts it to a link only after you save the comment, not before. Until then you just see it as plain text.
I wasted two hours checking field configurations and project settings without ever saving the comment. Jira convert the User mention(@username) to link without posting the comment and I assumed the Issue link would also work the same way.
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