Ah, hang on. You can only @mention people who have the right to view an issue. So I suspect that you've got jira-users in a role that allows browse, which means removing them from there removes their access, and hence, you can no longer mention them.... So expected symptoms, but a slightly different route than you thought.
I had the same problem and fixed it as followed;
You need to add Brose permissions to the group.
Go to: System > Global permissions > Click on dropdown 'Permission' and select 'Browse Users' > Now select the group you want to give this permission in the dropdown next to group > Click on Add.
This should give everybody in that group the ability to use @Mentions
I hope this helps!
This is great info thanks!
Now, if I want a customer to have access only to one project, not the others, I assign them to a project role, and associate that project role to a permission scheme, allowing that person to have Browse Projects only for that project. But now I need to enable them to @mention people. Any ideas?
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